At paknew, protecting your personal data is not just a legal obligation — it is a core commitment. This Privacy Policy explains exactly what information we collect from Pakistani players, why we collect it, how we use and store it, and the rights you hold over your own data.
This Privacy Policy ("Policy") sets out how paknew ("we," "us," "the Company," or "the Platform") collects, processes, stores, and protects the personal information of users ("you," "your") who access and use the paknew online casino and sports betting platform at paknew.bio and all associated services.
paknew is committed to handling your personal data with full transparency, in accordance with internationally recognised data protection principles and the terms of our operating licence. This Policy applies to all personal data submitted to us, whether through account registration, payment processing, customer support interactions, or your general use of the paknew Platform.
By registering a paknew account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the paknew Platform.
We may update this Policy from time to time. The most current version will always be available on this page, and the "Last Updated" date at the top will reflect when changes were made. Continued use of the Platform after any update constitutes your acceptance of the revised Policy.
paknew collects personal data through several channels. The categories of data we collect, and the circumstances under which we collect them, are detailed below.
2.1 Registration Data. When you open a paknew account, we collect the information you provide during the sign-up process, including your full legal name, date of birth, residential address (city, province, and postal code within Pakistan), email address, and the mobile number linked to your JazzCash or EasyPaisa wallet where applicable.
2.2 Identity Verification (KYC) Data. To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations, we collect copies of government-issued identity documents such as your CNIC (Computerised National Identity Card), passport, or driver's licence. We may also collect a selfie photograph for facial verification purposes. This data is processed by our KYC service provider and is not used for any purpose other than identity verification and regulatory compliance.
2.3 Financial and Transaction Data. We record all deposits, withdrawals, and betting transactions conducted through your paknew account. This includes transaction amounts in PKR, payment method identifiers (such as your JazzCash or EasyPaisa mobile number or bank account details for HBL, UBL, or Meezan Bank), timestamps, and transaction status records. Full payment card numbers or banking passwords are never stored by paknew.
2.4 Usage and Gameplay Data. We automatically collect data about how you interact with the paknew Platform, including the games you play, bet histories, session durations, login timestamps, device type and operating system, browser type, IP address, and general geographic location derived from your IP address.
2.5 Communications Data. When you contact paknew support via email, live chat, or any other channel, we retain records of those communications, including your messages and our responses, for the purposes of quality assurance, dispute resolution, and regulatory record-keeping.
2.6 Preference and Marketing Data. If you opt in to receive promotional communications from paknew, we collect data about your marketing preferences, including the types of offers you engage with and your communication channel preferences (email or SMS).
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Name, DOB, email, mobile number, address | Account sign-up |
| KYC / Identity Data | CNIC scan, selfie, passport copy | KYC verification request |
| Financial Data | PKR amounts, JazzCash / EasyPaisa identifiers, bank refs | Deposit & withdrawal activity |
| Usage Data | IP address, device type, game logs, session data | Platform interaction |
| Communications Data | Support chat transcripts, email threads | Customer support contact |
| Marketing Preferences | Opt-in status, preferred offer types | Promotional opt-in |
paknew uses your personal data only for defined, legitimate purposes. We do not process your data in ways that are incompatible with the original purpose for which it was collected. The specific purposes for which we use your data are as follows:
paknew processes your personal data on the following legal grounds, which vary depending on the nature of the processing activity:
4.1 Contractual Necessity. The majority of our data processing is necessary for the performance of the contract between you and paknew — that is, providing you with a functioning, secure online gaming account. Without processing your registration data, financial data, and usage data, we could not deliver the paknew service to you.
4.2 Legal Obligation. We are required by our licensing conditions and applicable financial regulations to collect and retain certain categories of personal data, including your KYC identity documents, transaction records, and AML-related data. This processing is mandatory and cannot be avoided through the exercise of your data rights.
4.3 Legitimate Interests. We process certain categories of data — such as usage analytics, fraud detection signals, and security monitoring logs — on the basis of our legitimate interests in operating a secure, fair, and commercially viable gaming platform. We have carried out a balancing assessment and are satisfied that these interests are not overridden by your rights and freedoms.
4.4 Consent. Where we send you direct marketing communications, we do so only with your explicit prior consent. You retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
paknew does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
5.1 Payment Processors. Your financial data is shared with our integrated payment service providers — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — solely for the purpose of processing your PKR deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual obligations to protect your data.
5.2 KYC and AML Service Providers. Your identity documents and personal details are shared with our third-party KYC verification and AML screening providers as part of our mandatory compliance processes. These providers are contractually bound to process your data only for verification and compliance purposes.
5.3 Game Software Providers. Where you play games hosted by third-party software providers on the paknew Platform, limited session and wagering data may be shared with those providers for the purpose of delivering the game to you and ensuring fair play integrity.
5.4 Regulatory and Law Enforcement Authorities. We may be legally required to disclose your personal data to competent regulatory authorities, law enforcement agencies, or financial intelligence units in response to a valid legal request, court order, or as required by our licensing conditions. paknew will not voluntarily disclose your data to authorities beyond what is legally required.
5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of paknew's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer via the contact details on your account.
The paknew Platform uses cookies and similar tracking technologies to enhance your user experience, maintain your login session, and gather analytics data that helps us improve the Platform. The categories of cookies we use are as follows:
6.1 Strictly Necessary Cookies. These cookies are essential for the paknew Platform to function correctly. They enable core features such as maintaining your login session, remembering your language preferences, and keeping your account secure. You cannot opt out of strictly necessary cookies without affecting your ability to use the Platform.
6.2 Performance and Analytics Cookies. We use analytics cookies to understand how users interact with paknew — which games are most popular, how players navigate through the Platform, and where technical issues may arise. This data is aggregated and anonymised and does not identify individual users.
6.3 Functionality Cookies. These cookies remember your preferences and personalisation settings on paknew, such as your preferred deposit method or favourite game categories, so you do not have to reconfigure them on every visit.
6.4 Marketing Cookies. Where you have consented to marketing communications, we may use cookies to track your engagement with paknew promotions and ensure that the offers you receive are relevant to your playing history. Marketing cookies can be disabled at any time through your browser settings or by contacting our support team.
Most web browsers allow you to control cookie settings through the browser preferences menu. Please note that disabling certain categories of cookies may affect the functionality of the paknew Platform. For full details of the cookies in use on paknew, please review our cookie settings panel accessible from the Platform footer.
paknew retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law or our licensing conditions. The following retention periods apply as general guidance:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory / AML compliance |
| KYC identity documents | Duration of account + 5 years after closure | Licensing obligation |
| Financial transaction records | Duration of account + 7 years after closure | AML / financial regulation |
| Gameplay and betting logs | Duration of account + 3 years after closure | Dispute resolution / audit |
| Customer support communications | 3 years from date of interaction | Dispute resolution |
| Marketing preferences | Until consent is withdrawn + 1 year | Consent |
When your personal data is no longer required for any of the above purposes, we will securely delete or anonymise it in accordance with our internal data destruction procedures.
paknew implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes the following safeguards:
While we take every reasonable precaution, no digital platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your paknew account and never share your login credentials with anyone.
As a paknew user, you hold the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations under applicable law, particularly where our processing obligations arise from regulatory or licensing requirements.
To exercise any of the rights below, please contact our support team at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 48 hours and respond substantively within 30 days.
You have full control over your personal data. Here is a plain-English summary of every right you hold as a registered paknew user.
Six principles that guide how paknew handles every piece of data entrusted to us by Pakistani players.
We collect your data only for specific, clearly defined purposes — never speculatively. Your CNIC is for KYC, your transaction data is for payment processing, and your gameplay logs are for fair-play integrity. Nothing more.
paknew collects only the minimum data necessary to deliver our services. We do not ask for information we do not need, and we do not retain data beyond legally required timeframes.
We take reasonable steps to keep your personal data accurate and up to date. You can update your contact details or notify us of any inaccuracies at any time through the paknew account settings panel or by contacting support.
Privacy and security are built into the paknew Platform from the ground up — not added as an afterthought. TLS encryption, AES-256 data-at-rest encryption, and strict access controls protect every layer of your data.
paknew will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information stays within the paknew ecosystem and is shared externally only where strictly necessary for service delivery or legal compliance.
This Policy is written in plain English so that every paknew user — whether in Karachi, Lahore, Islamabad, or Faisalabad — can understand exactly how their data is used. No hidden practices, no buried clauses.
paknew is operated by an internationally licensed gaming company. As a result, your personal data may be transferred to, stored, or processed in countries outside of Pakistan. Where such international transfers occur, paknew ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan.
Safeguards applied to international data transfers include contractual data protection clauses with recipient service providers, transfer only to jurisdictions recognised as providing adequate data protection standards, and technical security measures maintained at the destination consistent with our security commitments in Section 8.
By using the paknew Platform, you acknowledge and consent to the transfer of your personal data to our servers and service providers located outside Pakistan for the purposes described in this Policy.
The paknew Platform is strictly intended for users aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step of the paknew registration process, and additional KYC age checks are conducted at the point of first withdrawal.
If paknew becomes aware that an account has been registered by, or is being used by, a person under the age of 21, that account will be closed immediately, any winnings will be voided, and all deposits will be returned to the original payment source after deduction of any amounts staked. Personal data associated with the underage account will be retained only for as long as necessary to complete this process and fulfil any associated regulatory reporting obligations.
If you are a parent or guardian and believe that a minor in your care has registered a paknew account, please contact us immediately at [email protected] so that we may take appropriate action.
The paknew Platform may contain references or links to third-party services such as payment processors, game software providers, or responsible gaming support organisations. This Privacy Policy applies solely to data collected and processed by paknew. We are not responsible for the privacy practices, data handling procedures, or content of any third-party websites or services that you may access through or in connection with the paknew Platform.
We encourage you to review the privacy policies of any third-party service you use in connection with your paknew account — particularly your payment provider (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank) — to understand how they handle your personal data independently of paknew.
paknew reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the way we collect or process your personal data, we will notify you by posting a prominent notice on the paknew Platform, sending an email to your registered address, or displaying an in-app notification. The revised Policy will take effect from the date indicated in the "Last Updated" field at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how paknew protects your data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. If you do not accept the updated terms, you may close your account in accordance with the account closure procedure set out in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way paknew handles your personal data, please reach out to our dedicated data protection team. We are committed to responding to all privacy-related enquiries promptly and transparently.
Email: [email protected]
Live Chat: Available 24/7 via the paknew Platform
Response Time: Within 12 hours for email; immediate for live chat
When submitting a data rights request, please include your registered email address and a brief description of your request so that we can locate your account and process your query efficiently. We may need to verify your identity before fulfilling certain requests to ensure the security of your personal data.
Now that you know exactly how we protect your data, join thousands of Pakistani players enjoying cricket betting, live casino, and jackpot slots — with fast PKR payouts via JazzCash and EasyPaisa.
21+ only | Play responsibly | PKR deposits & withdrawals